Privacy Policy

We understand the importance of customer satisfaction and thus, refunds will be initiated under the following conditions:

Defective Product: If the product you receive is found to be defective or damaged upon arrival, you may be eligible for a refund. Please contact our customer service team immediately with relevant details and evidence of the defect.

Unpacking Video Requirement: In order to process a refund for a defective product, we require a video recording of the unpacking process from the moment the parcel is opened. This video should clearly show the condition of the product upon arrival and any visible defects.

Mandatory 360-Degree Video: Along with the unpacking video, it is mandatory to provide a 360-degree video of the product without any cuts or edits. This video should offer a comprehensive view of the product, enabling us to assess its condition accurately.

Please note that failure to comply with these requirements may result in delays or rejection of the refund request.

We appreciate your understanding and cooperation in ensuring a smooth resolution process.For any further queries or assistance regarding returns and refunds, please don’t hesitate to contact our customer service team.